Partner with the TGCSA
so we can work together
to make our tourism
industry exceptional
09 - 11 MAY
2023
Welcome to the
Tourism Grading Council
of South Africa (TGCSA)
For over two decades, the TGCSA has upheld its reputation for enabling exceptionalism across all aspects of tourism in South Africa. As the only officially recognised organisation that authorises accommodation establishments to display ‘Quality Stars’, we’re proud to partner with you, our exceptional establishments, in celebrating your excellence.
What we do
The TGCSA continues to play a huge role in
enabling and promoting product and empowering
travellers. Find out more about our newly
refreshed and fine-tuned TGCSA Core Grading
Requirements, as well as the exciting new
enhancements to our latest Grading System 
What’s in it for your tourism establishment
The advantages of being graded by the TGCSA are endless. Find out more about the invaluable benefit of partnering with us as we get you everything you need to help your stars shine bright by watching this video.
Visit the TGCSA team at the
South African Tourism Stand
Africa’s Travel Indaba
9 – 11 May 2023
Visit the TGCSA stand (no. ICC102) and meet the people committed to ensuring exceptionalism across all aspects of tourism in South Africa.
Meet the TGCSA team
Bronwen Auret
Chief Quality Assurance Officer
Nelisiwe Yengwa
National Quality
Assessment Manager
Noxolo Daniel
National Quality Assurance and
Development Manager
Arlene Pienaar
Brand Experience Manager
Debbie Damant
Head Visitor Experience
Book a one-on-one consultation with a grading assessor
Meet with the real stars of the show - our accredited grading assessors are the custodians of our Star Grading System and ready to help you to reach for the stars and become the best of the best.
Azanda Mbele
TGCSA Grading Assessor
Ruby Gangiah
TGCSA Grading Assessor
Christopher Phillips
TGCSA Grading Assessor
Thato Thaga
TGCSA Grading Assessor
TGCSA Events at Africa’s Travel
Indaba 9 – 11 May 2023
Expert Panel Discussion
Topic: The Importance and Relevance of Grading in the South African Tourism Sector
Date: Tuesday, 9 May 2023
Time: 11:00 - 12:00
Place: We Do Tourism Stand (no. ICC102)
Panel:
- Linda Balme, Commercial Manager (SafariNow)
- Azanda Mbele, Independent Assessor (TGCSA)
- Welile Mtshali, Regional Manager (KZN Ezemvelo Wildlife)
- Pumza Nala, Managing Director (The Octavia Boutique Hotel)
Grading Assessors and Evaluators Panel Discussion
Topic: Unlock Your Exceptionalism
Join our grading assessors and find out how to unlock your exceptionalism.
Date: Thursday, 11 May 2023
Time: 10:00- 11:00
Place: We Do Tourism Stand (no. ICC102)
Panel:
- Ruby Gangiah, TGCSA Assessor
- Christopher Philips, TGCSA Assessor
- Ms Ntokozo Ngidi, BQV Evaluator
- Mr Sizwe Lande, BQV Evaluator
Networking Session
Topic: Tourism Trends
Join the TGCSA for an informal meet and greet networking session.
Date: Wednesday, 10 May 2023
Time: 16:00 - 17:00
Place: We Do Tourism Stand (no. ICC102)
Want to get graded?
By using and promoting TGCSA Star Graded establishments, we help the South African travel and tourism industry achieve the highest level of quality assurance, promote optimal value for money and give ‘customer expectation’ the paramount position it deserves.
To get graded, please provide us with the following information